PolicyReturn & Refund Policy

You can apply for a return if you meet the following conditions:

Within 30 natural days of receiving the goods, the customer shall ensure that the product packaging, accessories, gifts, and instructions are complete and free from any human damage, have not been activated for use, and do not affect secondary sales;

Within 30 natural days of receiving the goods, the customer discovers that the product has quality issues that are not caused by human factors;

Except for product quality issues, customers who return goods due to other reasons shall bear the return shipping cost themselves;

We have the right to refuse customers’ return requests in the following situations:

The returned product is incomplete, the outer packaging, accessories, gifts, instructions are incomplete, or the appearance is damaged due to human factors;

Unable to provide legal purchase vouchers or documents when returning, or forging or altering documents;

Damage caused by non product quality issues, as well as product quality problems caused by unauthorized modification, failure to use and operate according to instructions;

Inappropriate size and other non product quality issues;

The product is clearly marked as “non refundable” when sold;

Tearing or altering labels, serial numbers, waterproof markings, anti-counterfeiting markings, etc;

Products damaged due to uncontrollable factors such as fire, flood, lightning strikes, traffic accidents, etc;

The receiving address provided by the customer is incorrect, or there is a situation where the recipient refuses to receive;

If we are unable to contact you through the contact information you registered for a long time, and the package cannot be delivered or is rejected and returned;

You can request a replacement if you meet the following conditions:

Within 30 natural days of receiving the goods, the customer discovers that the product has quality issues that are not caused by human factors;

Within 30 natural days of receiving the goods, if the customer discovers that the product does not match the original product description in one or more important aspects, Xueyige will bear the round-trip shipping cost for the replacement;

Within 30 natural days of receiving the goods, if the customer requests an exchange due to selecting the wrong size or other reasons, they shall bear the round-trip shipping cost themselves.