Privacy Policy – Socia Technology Co., Limited

Socia Technology Co., Limited (hereinafter referred to as “Socia Technology Co., Limited” or “we”, including its parent company, subsidiaries, affiliates, etc.).

Socia Technology Co., Limited understands the importance of personal information to you and will do its utmost to protect the security and reliability of your personal information. We are committed to maintaining your trust in us, adhering to the following principles, and protecting your personal information: the principle of consistency of rights and responsibilities, the principle of clear purpose, the principle of selective consent, the principle of minimum necessity, the principle of ensuring security, the principle of subject participation, and the principle of openness and transparency. Meanwhile, Socia Technology Co., Limited promises that we will adopt corresponding security measures in accordance with mature industry security standards to protect your personal information.

1、 How do we collect and use your personal information
Personal information refers to various types of information recorded electronically or in other ways that can be used alone or in combination with other information to identify the identity of a specific natural person or reflect the activities of a specific natural person.

Xueyi Ge will only collect and use your personal information for the following purposes as stated in this policy.

（1） Register as a user of Socia Technology Co., Limited
To complete the account creation process, you may need to provide us with the following information: your phone number, email address, username and password created. During the registration process or after completing account creation, providing the following additional information will help us provide you with better service and experience: your name, date of birth, gender, place of residence, and industry of work. If you do not provide this information, it will not affect the basic functions of using Xueyige products and services.

（2） Improve the quality of our services
To enhance your service experience and improve service quality, or to prevent risks, or to recommend better or more suitable services to you, we will collect the information you provide when contacting our customer service team, the questionnaire response information you send us when participating in the survey, as well as the types and methods of services you use, and the operations you perform when using the services.

（3） To safeguard the interests of the country, the public, you, and others
You are fully aware that we have the right to collect and use your personal information without your authorization or consent in the following situations:

Related to national security and defense security;
Related to public safety, public health, and major public interests;
Related to criminal investigation, prosecution, trial, and execution of judgments;
For the purpose of safeguarding your or other individuals’ significant legitimate rights and interests such as life and property, but it is difficult to obtain your consent;
The personal information collected is disclosed by you to the public on your own;
Collecting your personal information from legally disclosed information, such as legitimate news reports, government information disclosure, and other channels;
Necessary to sign the contract according to your requirements;
Necessary for maintaining the safe and stable operation of the provided products and/or services, such as discovering and handling faults in the products and/or services;
Necessary for legitimate news reporting;
Academic research institutions conduct statistical or academic research necessary for the public interest, and when providing results of academic research or descriptions to external parties, they de identify the personal information contained in the results;
Related to our obligations under laws and regulations;
Other circumstances stipulated by laws and regulations.

Your personal information may contain sensitive personal information, such as your race, religious beliefs, personal health status, gender orientation, etc. When using our products or services, you may upload or post such sensitive information through public channels. Please handle this type of sensitive personal information with caution.
The above information you provide will continue to authorize us to use it during your use of Xueyige products and services. When you cancel your account, we will stop using and delete the above information. If laws and regulations have other requirements for the retention time of information, we will comply with the provisions of laws and regulations.

We guarantee that the collected user information will be de identified or anonymized in accordance with the law. Information that cannot be used alone or in combination with other information to identify a natural person’s personal identity is not considered personal information in the legal sense. If we combine non personal information with other information to identify your personal identity, or use it in conjunction with your personal information, we will process and protect such information as your personal information in accordance with this privacy policy during the combined use period.
The above information will be stored within the territory of the People’s Republic of China. If cross-border transmission is required, we will conduct security assessments in accordance with legal and regulatory requirements.
When we use information for purposes not specified in this policy, we will seek your consent in advance.
When we want to use information collected for a specific purpose for other purposes, we will seek your consent in advance.

2、 How do we use cookies and similar technologies
（1） Cookie
To ensure the normal operation of the website, we will store small data files called cookies on your computer or mobile device. Cookies typically contain identifiers, site names, as well as some numbers and characters. With the help of cookies, websites can verify your identity information, ensure the security of data and services, store your preferences or the products in your shopping basket, and provide you with better products and services.
We will not use cookies for any purposes other than those stated in this policy. You can manage or delete cookies according to your preferences. You can clear all cookies saved on your computer, and most web browsers have a feature to block cookies. But if you do so, you will need to personally change the user settings every time you visit our website. For detailed information on how to change browser settings, please visit the introduction pages on the official websites of each browser.

（2） Cookie like technology
In addition to cookies, we may also use website beacons and pixel tags and other similar technologies on our website. For example, the email we send you may contain a click URL that links to the content of our website.

If you click on the link, we will track this click to help us understand your product or service preferences and improve customer service. A website beacon is typically a transparent image embedded in a website or email. By using pixel tags in emails, we can determine whether the email has been opened. If you do not want your activities to be tracked in this way, please do not click on the images or text links in the email or unsubscribe from our mailing list at any time.

3、 How do we share, transfer, and publicly disclose your personal information
（1） Sharing
We will not share your personal information with any company, organization, or individual outside of Xueyi Ge, except for the following situations:

Sharing with explicit consent: With your explicit consent, we will share your personal information with other parties.
We may share your personal information with external parties in accordance with laws and regulations or mandatory requirements of government authorities.
Sharing with our affiliated companies: Your personal information may be shared with our affiliated companies. We will only share necessary personal information and are bound by the purposes stated in this privacy policy. If the affiliated company wants to change the purpose of processing personal information, it will seek your authorization and consent again.
Shared with authorized partners: Some of our services will be provided by authorized partners solely for the purposes stated in this policy. We may share some of your personal information with our partners to provide better customer service and user experience. For example, when you purchase our products online, we must share your personal information with the logistics service provider in order to arrange delivery or arrange for partners to provide services. We will only share your personal information for legal, legitimate, necessary, specific, and clear purposes, and will only share personal information necessary for providing services. Our partners have no right to use the shared personal information for any other purpose.
We will sign strict confidentiality agreements with companies, organizations, and individuals with whom we share personal information, requiring them to handle personal information in accordance with our instructions, this privacy policy, and any other relevant confidentiality and security measures.

（2） Transfer
We will not transfer your personal information to any company, organization, or individual, except in the following circumstances:

Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties;
When it comes to mergers, acquisitions, or bankruptcy liquidation, if there is a transfer of personal information, we will require the new company or organization holding your personal information to continue to be bound by this privacy policy. Otherwise, we will require the company or organization to seek your authorization and consent again.

（3） Public disclosure
We will only publicly disclose your personal information in the following situations:

After obtaining your explicit consent;
Legal Disclosure: We may publicly disclose your personal information in the event of legal, procedural, litigation, or mandatory requirements from government authorities.

（4） Exceptions to obtaining prior authorization and consent for sharing, transferring, or publicly disclosing information
Please understand that according to laws, regulations, and relevant national standards, we do not need your authorization or consent to share, transfer, or publicly disclose your user information in the following situations:

Directly related to national security and defense security;
Directly related to public safety, public health, and major public interests;
Directly related to criminal investigation, prosecution, trial, and execution of judgments;
For the purpose of safeguarding your or other individuals’ significant legitimate rights and interests such as life and property, but it is difficult to obtain my consent;
Information that you disclose to the public on your own;
Collected from legally disclosed information, such as legitimate news reports, government information disclosure, and other channels.

4、 How do we protect your personal information
（1） We have implemented industry standard security measures to protect the personal information you provide, preventing unauthorized access, public disclosure, use, modification, damage, or loss of data. We will take all reasonable and feasible measures to protect your personal information. For example, when exchanging data (such as credit card information) between your browser and the “service”, it is protected by SSL encryption; We also provide HTTPS secure browsing for our website; We will use encryption technology to ensure the confidentiality of data; We will use trusted protection mechanisms to prevent data from being maliciously attacked; We have established a dedicated department for personal information protection; We will deploy access control mechanisms to ensure that only authorized personnel can access personal information; And we will hold security and privacy protection training courses to enhance employees’ awareness of the importance of protecting personal information.
（2） We will take all reasonable and feasible measures to ensure that unrelated personal information is not collected. We will only retain your personal information for the period necessary to achieve the purposes stated in this policy, unless an extension of the retention period is required or permitted by law.
（3） The Internet is not an absolutely secure environment, and email, instant messaging and communication with other users of Xueyige are not encrypted. We strongly recommend that you do not send personal information through such methods. Please use complex passwords, regularly change passwords, and do not disclose your account password and related personal information to others to help us ensure the security of your account.
（4） The Internet environment is not 100% secure. We will try our best to ensure or guarantee the security of any information you send us. If our physical, technological, or management protective facilities are damaged, resulting in unauthorized access, public disclosure, tampering, or destruction of information, which damages your legitimate rights and interests, we will bear corresponding legal responsibilities.
（5） After the unfortunate occurrence of a personal information security incident, we will promptly inform you of the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, suggestions for you to independently prevent and reduce risks, and remedial measures for you in accordance with the requirements of laws and regulations. We will promptly inform you of the relevant situation of the event through email, letter, phone, push notifications, etc. When it is difficult to inform individual information subjects one by one, we will adopt reasonable and effective methods to publish announcements. At the same time, we will proactively report the handling of personal information security incidents in accordance with regulatory requirements.

5、 Your rights
According to relevant laws, regulations, standards in Hong Kong, China, as well as common practices in other countries and regions, we guarantee that you exercise the following rights over your personal information:

（1） Accessing your personal information
You have the right to access your personal information in accordance with laws and regulations. If you want to exercise your data access rights, you can access them yourself through the following methods:
Account Information – If you wish to access or edit your personal profile and payment information in your account, change your password, add security information, or close your account, you can do so by accessing our website or application’s personal profile, password change, and other related pages. However, due to security and identity recognition considerations or mandatory provisions of laws and regulations, you may not be able to modify the initial registration information provided during registration.
If you are unable to access these personal information through the above methods, you can always send an email to [email protected]

（2） Correct your personal information
When you discover errors in the personal information we process about you, you have the right to request us to make corrections. You can send an email to at any time [email protected] , or contact us through the methods provided on the website or application.

（3） Delete your personal information
In the following situations, you can request us to delete your personal information:

If our collection and use of personal information violates laws and regulations;
If our handling of personal information violates our agreement with you;
If we decide to respond to your deletion request, we will also notify the entities that have obtained your personal information from us to delete it in a timely manner, unless otherwise provided by laws and regulations, or if these entities have obtained your independent authorization.
When you or we assist you in deleting relevant information, due to applicable laws and security technologies, we may not be able to immediately delete the corresponding information from the backup system. We will securely store your personal information and further process and isolate it until the backup can be cleared or anonymized.

（4） Change the scope of your authorized consent
Each business function requires some basic personal information to be completed (see “Part One” of this policy). For the collection and use of additional personal information, you may give or revoke your authorization and consent at any time.
You can operate it yourself through the following methods:
By accessing the authorization page of our website or application, reset the authorization and consent status for your personal information.
After you withdraw your consent, we will no longer process the corresponding personal information. But your decision to withdraw consent will not affect the personal information processing previously carried out based on your authorization.
If you do not want to accept the commercial advertisements we send you, you can unsubscribe at any time through the methods we provide in emails or text messages.

（5） Personal Information Subject Account Cancellation
You can cancel your previously registered account at any time. Please send an email to [email protected]
After account cancellation, we will cease to provide you with products or services and delete your personal information as per your request, except as otherwise provided by laws and regulations.

（6） Constrained information system automatic decision-making
In certain business functions, we may make decisions solely based on non manual automated decision-making mechanisms, including information systems, algorithms, etc. If these decisions significantly affect your legitimate rights and interests, you have the right to demand an explanation from us, and we will also provide appropriate remedies.

（7） In response to your above request
To ensure safety, you may need to provide a written request or prove your identity in other ways. We may first require you to verify your identity before processing your request.
If you are not satisfied, you can also file a complaint or report to regulatory authorities such as cyberspace, telecommunications, public security, and industry and commerce.
For your reasonable requests, we generally do not charge any fees, but for requests that are repeated multiple times or exceed reasonable limits, we will charge a certain cost fee depending on the situation. We may refuse requests that are unnecessarily repetitive, require excessive technical means (such as developing new systems or fundamentally changing current practices), pose risks to the legitimate rights and interests of others, or are highly impractical (such as involving information stored on backup tapes).
In the following situations, as required by laws and regulations, we will not be able to respond to your request:

Directly related to national security and defense security;
Directly related to public safety, public health, and major public interests;
Directly related to criminal investigation, prosecution, trial, and execution of judgments;
There is sufficient evidence to suggest that you have subjective malice or abuse of power;
Responding to your request will result in serious harm to your or other individuals’ or organizations’ legitimate rights and interests;
For the purpose of safeguarding your or other individuals’ significant legitimate rights and interests such as life and property, but it is difficult to obtain your personal authorization and consent;
Involving trade secrets;
Related to our obligations under laws and regulations.

6、 How do we handle children’s personal information
We attach great importance to the protection of children’s personal information, and our products, websites, and services are mainly aimed at adults. Children should not create their own user accounts without the consent of their parents or guardians. Although local laws and customs define children differently, we consider anyone under the age of 14 as a child.
For cases where we collect user information from children with the consent of parents or guardians, we will only store, use, or publicly disclose this information as permitted by law, with the explicit consent of parents or guardians, or as necessary to protect children. Otherwise, we will endeavor to delete the relevant data as soon as possible.
Due to the limitations of existing technology and business models, it is difficult for us to proactively identify children’s personal information. If you find that we have collected children’s personal information without your knowledge or without obtaining verifiable consent from guardians in advance, you can contact us in a timely manner, and we will try our best to delete it in a timely manner. If we discover the aforementioned situation ourselves, we will also delete it in a timely manner, except for those required by law to be retained.

7、 How can your personal information be transferred globally
We will only retain your user information for the period required for the purposes and purposes stated in this policy and for the shortest period of time as stipulated by laws and regulations. After exceeding the aforementioned retention period, we will delete your user information or anonymize it in accordance with applicable laws and regulations. Unless otherwise provided by laws and regulations, or for the purpose of public interest, scientific and historical research, or with your separate authorization and consent, we may need to retain relevant data for a longer period of time.
Due to our global resources and servers providing products or services, this means that with your authorized consent, your personal information may be transferred to or accessed from overseas jurisdictions in the country/region where you use the products or services. We will conduct a security assessment in accordance with legal and regulatory requirements before the transfer.

8、 How to update this policy
Our privacy policy may change. We will post any changes made to this policy on this page. For significant changes, we will also provide more prominent notifications. The significant changes referred to in this policy include but are not limited to:

Our service model has undergone significant changes. Such as the purpose of processing personal information, the types of personal information processed, and the ways in which personal information is used;
The main objects of personal information sharing, transfer or public disclosure have changed;
There has been a significant change in your right to participate in personal information processing and the way you exercise it;
If you continue to use Xueyige’s products and services after this policy update takes effect, it means that you have fully read, understood, and accepted the updated policy and are willing to be bound by it.

9、 How to contact us
If you have any questions, comments or suggestions regarding this privacy policy, you can send an email to: [email protected] Normally, we will reply within thirty days. In addition, you understand and acknowledge that we will not be able to respond to your request in the following situations related to personal information:

Other circumstances stipulated by laws and regulations.

Related to national security and defense security;

Related to public safety, public health, and major public interests;

Related to criminal investigation, prosecution, and trial;

There is sufficient evidence to suggest that you have subjective malice or abuse of power;

Responding to your request will result in serious harm to your or other individuals’ or organizations’ legitimate rights and interests;

Involving trade secrets;